FAQ page background image showing stacked jigsaw puzzle boxes and completed colorful puzzle on wooden table

FAQs

Answers to Your Questions

FAQs

Shipping & Orders

We currently ship to the United States and Canada. See details here: [Shipping Policy].

Most orders ship within [1–2 business days]. Typical delivery is [3–7 business days] in the contiguous U.S. and [5–10 business days] to Canada. You’ll receive a tracking email once your puzzle table leaves our warehouse.

Yes—before the order is fulfilled. Contact us via [Support] with your order number. If the package has shipped, re-routing fees may apply.

Absolutely. You’ll get a tracking link once your puzzle table ships. Track anytime via [Order Tracking].

Product Use

Our boards are sized for most 1000-piece and 1500-piece puzzles.

  • 1000-piece fit: surfaces around 30"×22".
  • 1500-piece fit: surfaces around 32"×24"–35"×27".

Always check your puzzle’s finished size.

We use lightweight ABS (with a smooth work surface), because it’s light to lift, durable, and easy to clean—perfect for daily use and moving between rooms.

The board is portable and slim enough to slide under a sofa or bed. Tilting stands fold flat; drawers slide in.

Yes—think board games, casual dining, work-from-home, crafts. The ABS surface wipes clean (coffee or tea spills won’t stain), and the drawers hold dice, cards, or art supplies. See ideas on [Multipurpose Uses].

Assembly & Parts

Rotating puzzle board: turn the base in small angles (10–20°) to bring far corners to you.

Tilting puzzle table: start at 10–15° to reduce neck strain; lock the angle before puzzling.

If a part arrives missing or damaged, contact [Support] within [48 hours] of delivery—we’ll help with a replacement or solution.

Quality & Warranty

Yes—ABS is water-resistant and easy to wipe clean. Avoid prolonged heat exposure or abrasive cleaners.

Our ABS boards are durable, odor-free, and smooth-edged for everyday home use. We work with certified suppliers and can provide documentation upon request.

Yes—[24-month] limited warranty against manufacturing defects. Need help? Reach us at [Support] or see [Warranty & Returns].

Payments & Returns

We accept major credit/debit cards, PayPal, and Shop Pay.

Yes—[30-day returns] on unused items in original packaging. For change-of-mind returns, shipping may be deducted. See [Return Policy].

  • Defective/Damaged: We cover it.
  • Change of mind: The customer covers shipping.

Details: [Return Policy].

Please photograph the packaging and item and contact [Support] within [48 hours]. We’ll arrange a replacement or resolution ASAP.